Second time with Jenna Henry. Same disrespectful arrogance. I have been having my car serviced here for ten years and I’ve always been treated as if my business was appreciated and my concerns were important. Not so with Jenna Henry — twice. The first time was last year when she insulted my integrity. The second time was this year when after service I asked a few questions which could have easily been answered tactfully. Instead her ill-mannered haughtiness prevailed. I continue to have confidence in Mercedes-Benz of Wichita as my preferred service center for my E 250 BlueTEC. However, I will ... Read More

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DealerRater - Oct 20, 2026

Second time with Jenna Henry. Same disrespectful arrogance. I have been having my car serviced here for ten years and I’ve always been treated as if my business was appreciated and my concerns were important. Not so with Jenna Henry — twice. The first time was last year when she insulted my integrity. The second time was this year when after service I asked a few questions which could have easily been answered tactfully. Instead her ill-mannered haughtiness prevailed. I continue to have confidence in Mercedes-Benz of Wichita as my preferred service center for my E 250 BlueTEC. However, I will not condone such poor treatment from those whose job is attending to my requirements.

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Today, I called Mercedes Benz of Wichita, KS, and spoke with Justin, the Service Coordinator. I now live in Colorado, but purchased my Mercedes in Wichita, KS. Due to consistent superior service, this Wichita dealership has been and always will be my choice for service and sales. Justin was patient, caring, listened well, communicated clearly and in specifics, answered all my questions, and was highly knowledgeable. Justin’s service manner is beyond exceptional and above expectation! I would highly recommend Mercedes Benz of Wichita!

Never disappoints, Keely was excellent and kept us informed on the progress of the service and availability of a loner vehicle.

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I had an exceptional experience in purchasing my vehicle. Zach was very courteous and professional. I would wholeheartedly recommend purchasing your vehicle at Walser Mercedes and ask for Zach.

Lam is always great to work with, very helpful and great communication. He is quick to respond every time I message him.

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Mercedes-Benz of Wichita completely changed my view about Walser. I went from hesitant to purchase from Walser, to only wanting to buy a car from Lam. My car is insane. I love it! And my experience from the minute, we walked in to when we walked out has been nothing short of exceptional.

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Professional staff and very knowledgeable on the product. Vehicle was well cared for and very clean. Lam is always ready to provide answers.

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Absolute circus. I drove from Oklahoma to Kansas for the MB experience and instead was sold a vehicle that tried to quit on me 90 min into drive home. They DID accommodate by taking back and providing loaner - only to say they found nothing. Sold me on a warranty of course and a week later it quits again on my first family road trip in Illinois. Tech called the warranty company only for them to say it’s “pending” after I paid IN FULL for it. Dated and signed. And of course, I’m left without a vehicle and a ... Read More

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Google - Sep 25, 2026

Absolute circus. I drove from Oklahoma to Kansas for the MB experience and instead was sold a vehicle that tried to quit on me 90 min into drive home. They DID accommodate by taking back and providing loaner - only to say they found nothing. Sold me on a warranty of course and a week later it quits again on my first family road trip in Illinois. Tech called the warranty company only for them to say it’s “pending” after I paid IN FULL for it. Dated and signed. And of course, I’m left without a vehicle and a sales guy that shockingly won’t return my calls. One professional act is completely dismantled my the next shady act. Vehicle still looks pretty cool….on every flat bed trailer it’s been on. Total disappointment and arguably the most frustrating experience I’ve had with a vehicle in my life.

Harrison and the entire team involved in my purchase were so great to work with! Probably the easiest and best buying experience I’ve ever had. I live in Kansas City but would gladly drive the distance to purchase another vehicle based on my experience.

This experience was exceptional from start to finish. This was the best car buying experience I have ever had. Harrison listened to what I wanted and Preston was very accommodating. It was easy and I got what I wanted. Thank you for this experience and as long as we are in the area we will do business here. Thank you

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I was very pleased with my service experience at Walser. Everyone was courteous and pleasent to deal with..

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Proud as an owner of MB Luxury SUV - very smooth driving!

Zach was an awesome salesman. He helped us and explained everything we need to know about our suv. GLC 300. Thank you Zach

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Everyone one was ready for us when we arrived. The loaner car was available on time

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Preston was great!! Sales manager wouldn’t negotiate or repair the car we purchased. We had to return it because it had bad tires and they would not replace them.

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Very polite and professional, associate Mr Harrison, showed great patience, and understanding, was sensitive to my needs, thank you

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Harrison, thank you I love my new Mercedes

Harrison was a excellent Sales Professional with Mercedes Benz. He answered all my questions about the 2026 GLC 300 and a fantastic test drive. The option to lease was easy and quick, Love my new Benz. Thank you for the great customer service Harrison, I would ask from him again when I am ready for my next Mercedes.