Customer Testimonials
This was my first time using ipacket and was a bit skeptical at first but Tori did an outstanding job, she sent me personal videos, and answered all of my questions in a timely manner. Thanks to Tori my C300 was delivered today as promised, what an incredible experience. I am loving my new ride🥰. Hats off to Tori, I will definitely purchase from her again.
I bought a new GLB all the way from Washington State. I called the dealership and spoke to Steve. He made the process so easy. Steve was such a pleasure to work with. I have never bought a car from a different state but it was the exact one that I wanted. Once it was shipped Steve continued to follow up and made the process from beginning to end seemless. I would highyly recommend Steve and Mercedes-Benz of Wichita. My new car is absolutely gorgeous and I am one happy customer.
Dan could not have been more professional. I had a list of about a half dozen cars from different makes that I wanted to see. He ran all over the place getting them ready for me and was very knowledgeable about them all.
I bought a used 2018 smart car from them and the experience was phenomenal. I did 100% of the process online and had the car shipped to me and it was super easy. Fantastic customer service. Tori helped me and was super nice. Would buy from them again!
Dan Nagel is the fricken man. I was so skeptical as anyone else would be, buying a vehicle from 300+ miles away. Dan sent me every inch of that car through videos and video chatted with me. He worked with me for a couple weeks and was there to answer every single question I had, even on his days off. This place is the real deal, and Dan is the real deal. If you want peace of mind that you'll be in good hands, Mercedes-Benz of Wichita is the place to go. They drove my truck to me, which was ...
I bought my Mercedes out of state but had it serviced in Wichita several times. Every time I've been there the staff has been very friendly and my Mercedes was serviced quickly. Can't imagine a better place to go.
Steve Harris helped my family out tremendously. Easy process, beautiful cars.
We purchased a car from Walser earlier this year. What an enjoyable experience it turned out to be. Our customer specialist was Shawn Bontrager. He discovered a small problem with the vehicle upon delivery but assured us Walser would take care of the repairs, and that they did. Even facing supply chain delays they were able to secure the part we needed within a reasonable amount of time. Shawn kept in constant contact giving us updates to their progress. I would highly recommend him and Walser to anyone wanting to buy a car. Shawn and Walser give first class service, ...
Wonderful experience! Lam made buying a car on my own the first time so easy! Zero stress and I LOVE my car!
I just got the car 90 minutes ago I didnt get a chance yet to try all the interior functions as it got dark right away. Everything went well not looking forward to dealing with the CA DMV just gave me the shivers thinking about that .. Walser Mercedes of Wichita was great and helped me through everything including shooting 3 custom videos. Jonathan Thresher was my person there and he was great best experience buying a car ever. Its now safe and snug in its new home. Its too bad there was a 1,300 mile distance between me and car at the start ...
The Mercedes service department did a great job servicing my C300 plus they were very courteous and knowledgable in knowing what needed to be done. At a later date I had a few questions about my car and was helped by the service dept. IMO service is a big part of what type of vehicle I own, so I'm thankful to have the Mercedes Service Dept backing up my vehicle!
I am totally impressed with this dealership, especially with the Service Manager, Chris Gallagher. I live in Texas and was visiting my parents in Wichita when my check engine light came on in my sprinter van that only had 2,500 miles on the engine. I called and then went to the dealership. Chris Gallagher greeted me when I arrived. I had no appointment but did not want to try and drive home only to get stuck in the middle of Oklahoma with a broken down van. Chris asked if I could leave the van with him and he would get it ...
Straight forward customer service. Steve Harris answered any and all questions my husband or I had in a timely manner. Delivery and paperwork went very smoothly.
Our first Mercedes Benz. Dan Nagel is a Customer Specialist that is truly helpful to his customer. We had done our research on the model, color, and options of our first Mercedes. Instead pointing us in a different direction of the vehicle we wanted. He stayed the course and was able to give us a couple of vehicles to choose. After we chose the perfect vehicle he went over each option and how to program to our needs. Even gave us a couple of pointers. Introduced us to the service manager as well. Another great representative for Walsers Mercedes. We ...
They communicate promptly and graciously. Sorry we live too far from Wichita to negotiate for a car that is appealing especially with such low mileage.
Steve Harris did a great job of being my eyes and ears due to the three hour location difference. When we made it down to Wichita to check out the vehicle, Steve was very helpful and the process was smooth. We love our new vehicle. The zero back and forth game is a huge perk with this dealership. Thanks Steve and Walser.
Steve Harris was very helpful. He was good at communicating, even on his day off. He went the extra mile. The dealer handled all paper work in a timely manner.
I walked in on Monday after work and bought my S550 in the shortest time you would imagine. The process was smooth, I didn’t have to do much from my side Zach Sherman had everything handled. He is very professional and understands the assignment! He knew exactly what I wanted and did not waste time 😊😊.
I had the pleasure of working with Zach Sherman, who was able to finalize the sale with me out of state so easily. Picked me up from the airport and had me out of the dealer in less than an hour. best car buying experience so far
I had the best experience working with Zach he was very helpful and made the process so easy! Thank you so much for helping me get my dream car
Very pleased with our purchase our salesman Steve Harris was great to work with no pressure sales or no pressure up sales. We had a small issue with a tire right after purchase and they replaced them all at no cost to us. The replacement was quality name brand not cheap junk. We will be return customers.
Zach was amazing. He listened to what we wanted and how much we were willing to spend. He was prompt and handled most of the paperwork before we arrived. Would definitely recommend Zach if you are looking to have a smooth, easy car buying experience!
Zach made our car shopping experience enjoyable and easy. He was honest with the answers to our questions and allowed us to check multiple vehicles out before we made our final choice.
Very nice place with the best sales and service people. A lot of choices. James in the service department was exactly what you would want in a professional that knows what he is doing and very helpful in every aspect of the job.
I have purchased and traded many cars from out of state dealers over the years. I 've had good and bad experiences. I would rate my dealings with Zach Sherman as one of the best. He was very responsive to my emails, brokered a fair deal, kept me informed on every step of the deal, and always followed up. He was extremely easy to work with and very professional. Overall, it was an excellent experience dealing with MB of Wichita and specifically Zach. I trade cars a lot and I will always consider Zach and the Walser Auto Group when ...
Tire pressure is too low
SHAWN BONTRAGER is really all you need to know. Go in and ask for him and he’ll make your experience the best car buying experience you’ve ever had.
Nice people and excellent service!!
Great service! Educated sales representatives who listen to the customer... So refreshing! I loved that they took my busy schedule into consideration. I would definitely recommend Walser Mercedes to anyone!! TTR
I just wanted to say that my experience in buying a car at Mercedes was great. Zach definitely made that happen! I would highly recommend buying from the Walser group!!
Zach was amazing. I was coming from out of state to check out a car and he had everything ready to go when I got there. The buying process was simple, highly recommend.
Very happy with services received with Zach he did amazing job working with me on getting the car of my dreams !!
Awesome buying experience!! Many thanks to Zach for the professional care. We purchased a used Toyota at the Mercedes dealer and had great service. They even sent us away with a full tank of gas.
Easy to work with and upfront, no haggle pricing on trade in. No complaints. They kept in touch for the 5 months until our order arrived.
Zach did an amazing job taking care of us. This young professional made the car buying experience enjoyable. We live 3 hours away, and were able to complete the deal over the phone with Zach. He had our car ready and waiting when we arrived. After a test drive, we quickly completed the deal including a trade in. Great job Zach and the Walser team!
Great service-excellent inventory-not pushy sales help-knowledgeable sales help by Zach and sales manager
I Love Walser Mercedes Benz Service.. They treat me so good...and I'm not easy to deal with... You know the public.. they say..." Don't go to a dealership because they will rake you over the coals, they are higher than anyone" ... Well first of all they should be, but 9/10 times I have found them to be the same and a few times less. They were clean efficient and did what they said they were going to do on time. You are still doubtful, and ask why Walser.. And they did not pay me to say ...
Exceptional customer service.
Lam was easy to work with, available, and no pressure!
My wife and I were looking for a new van and found an excellent used van at Walser. Not only was the van a quality vehicle unlike what some car lots try to pass off to their customers , but the service we received was top notch. Our sales rep, Zach was professional and personable. There was no pressure to buy, and when we did purchase our vehicle they made sure that any issues were addressed before we left the lot. When we are in the market for our next vehicle we will check with Walser first.
Sure enjoyed purchasing a vehicle from Mercedes-Benz of Wichita as it met my every expectation and managed to exceed a few, especially thanks to Zach S. who made the entire transaction from inception to conclusion effortless and enjoyable. From the moment I was met at the door until I drove away in my new car, everything was taken care of quickly and efficiently, and Zach was proactive the entire time, overcoming each challenge I threw at him with absolute aplomb. Not sure when I'm going to buy my next car, but when I do, I hope its with Zach ...
Dan N. made my first car buying experience a very easy one. From going in for a test drive to buying my dream car, Dan made sure to answer all of the questions and more. I highly recommend Mercedes-Benz of Wichita! Overall, the staff is very friendly and eager to help.
(Translated by Google) For several months my husband and I were looking for a Mercedes Benz with all the features we wanted and even experience the new system (MBUS)Mercedes Me. It was very difficult for us, since the color white outside and inside is very difficult to find, But finally one day I visited Cargurus "Mercedes Benz of Wichita" online site and was able to find it. I was very happy to travel so far and find what I wanted. Thank you everyone at the Dealer for your kindness and care and Shawn the young salesman for ...
Best car buying experience ever. Had spent hours at another dealership without an agreement. Then found them and closed a great deal within 10min. They are very upfront and fair on their price as well as on the value of your trade-in. I highly recommend them. Nick Rupp helped me.
We had looked for months to get my wife the perfect car. After she test drove a Mercedes at our local dealer we decided this is the right car. The sales representative told me there were no vehicles in the surrounding area with the options we wanted. I looked on line and found about what we wanted in Wichita. I contacted their salesperson Lam Nguyen who helped get us our car. He had it delivered to our house. Great experience
Nice , helpful sales staff. Purchased a used vehicle, and was happy with the condition that it was in. Would come back and see them again for sure.
My Service Advisor Christopher was very helpful. He was kind and professional. Thank you.
I encountered a friendly & knowledgeable sales staff that answered my every question. I never once felt the slightest bit of “sales pressure.” You don’t get handed off from the salesperson to the finance manager to the warranty manager the one well trained sales person is with you beginning to end.
They were very knowledgeable and never pressured us in any direction other then the one we wanted. They had the vehicle we wanted and the rest was smooth. They had a very professional driver named Darell drive our Infinity 2-1/2 hours away with excitement in his voice of the wonderful country he gets to see. I call it families caring for families.
I was super happy with my car buying experience. Steve my sales person was incredibly professional. It was easy and hassle free. I had an issue with my car upon purchase and did not take it immediately. The service staff corrected the problem and I had great communication with James the entire time they were working on my car. I fully recommend Walser.
My husband and I traveled from Oklahoma to Wichita to purchase a vehicle. Drina was our salesperson and she did an amazing job! By far the best Mercedes Benz Representative I have met during my search to find a 2021 CLA 250. She was professional, accommodating and knowledgeable! She did such a great job that I personally wish I could have her assist me with my vehicle each time! Honestly, the dealership in Edmond is nothing compared to the service I received from Drina in Wichita. Thank you Drina!
I am ecstatic about my Mercedes purchase from Walzer! I researched it first online than made an appt to meet Zach Sherman who was superb, not only in getting everything ready but being detailed and straight forward and making suggestions about my purchase. I was truly impressed with the whole sales process and how low stress it was. Ask for Zach!
Friendly people, and they work hard to make things work for YOU. Great experience.
We had a wonderful experience buying our convertible. Steve Harris answered every question we asked and Chris in the service department went over and above all our expectations. Great place to visit.
We had a great experience buying a new car from Zach Sherman.
I had been looking for a specific S560 with certain options and found it at Walser, which was 1600 miles from my home. Dan Nagel was first rate and while offering no pressure, was completely thorough in explaining the vehicle in great detail. The car was transported quickly to me and it arrived 100% exactly as described. I would most certainly highly recommend Walser and Dan specifically to anyone in search of a great and straightforward purchasing experience.
Thank you so much to Zach who helped me through the entire process! I traded in my Mercedes CLA 250 for an Audi Q5. I was looking at many smaller SUVs and Zach was patient and so helpful! I will for sure work with Zach again next time!!
Your not a customer, your a client. Professional services have clients, Walmart and discount stores have customers. A vehicle purchase is typically the second largest purchase, after a home from most people, Steven Harris made the experience of car buying, informative, professional, clear and concise. From a brief phone call, to receiving a personal video link touring the vehicle, then a follow up requested detailed video of the drivetrain and elements most buyers don’t care about. All communication was professional, courteous, and timely. Flew into Wichita with driver waiting to shuttle to dealership. The car was detailed, with temp ...
Absolutely unbelievable experience at Mercedes-Benz of Wichita. Painless car buying experience with phenomenal people helping my wife and I through the process. We called about a vehicle online on Thursday night, and had this vehicle Saturday morning. We drove from Arkansas because of their competitive price, as well as a fair trade offer for our car. They offered exactly what I thought our trade was worth. I sent pictures of the vehicle from our house, and they had an offer for me in a couple hours. Walser has absolutely nailed the car buying experience. You deal with the same person ...
Had a great experience purchasing my first Mercedes! Dan And the other staff at Walser were really easy to work with.
Prompt response and vehicle ready for a test drive when I arrived. Excellent process. Awesome job Zach!
Dan Nagel was excellent to work with from start to finish. He helped me purchase my dream car and for that I am thankful! They’re great and hassle-free.
Love the no haggle pricing. The paperwork was a short and simple process. They allowed me time to make sure I loved the car. At no point did I feel pressured to make any quick rushed decisions. Best car buying experience ever!
Lam was my Sales Advisor. Very experienced he’s been with Scholfield before Walser took over so he’s been with the company for 15+ years. Definitely knows what he’s doing in the car selling scene. Felt no pressure on making my purchase. Everything just went absolutely smooth with paperwork. Allowed me to personally take the car for a test drive “alone” which shows trust and not many car places allows you to do so. Overall my experience with Lam and Walser was superb. We’ve bought several cars directly from Walser and it’s always a pleasant experience. Looking ...
I have searched for the car, did the paper work and eventually bought it all via text and phone. service was excellent and i never though i could buy a car by phone and have it delivered. Drina and Nick were both excellent and of great help
I loved working with Shawn at Wichita Kansas Mercedes-Benz dealer.Definitely a five star Mercedes Benz person. I bought a 2017 SLC 300 outstanding car it was shipped to my house👏😎 it was exactly what they said it was 🤩
Zach Sherman provided outstanding customer service!
From the front door on, the experience at your showroom on was a very impressive display of passion for customers. Everyone with masks and taking every precaution to have a safe atmosphere. Sales Advisor Lam and sales manager Austin? (I hope I got the name and title right) were great; as was the rest of the sales department associates. Everyone very polite from the nice lady that greeted us at the front door to the other employees who carefully socially distance and at the same time maintaining an open and friendly atmosphere. You would have thought I was trying out ...
We felt that we were treated with the utmost professionalism and courtesy and would do business again with Mercedes-Benz of Wichita and a special thanks to Zach Sherman who made this purchase a positive experience
Great job by are salesman very happy with the car
I had been looking for a car a long time. Couldn’t really get out to look cause of my work schedule, and the heat, due to air conditioner not working in my car. Mercedes Benz accommodated me and brought vehicles out to me to look at and test drive. I finally got the vehicle that I was looking for. I drove a 1999 Cadillac Escalade for 18 years. I traded it in for the 2013 Cadillac SRX. Wow what a big difference. Thank you so much for helping me to accomplish my goal. I miss my Escalade, but I am loving my ...
I recommend Zach Sherman! He made this process totally easy for me.
