Customer Testimonials
Professional staff and very knowledgeable on the product. Vehicle was well cared for and very clean. Lam is always ready to provide answers.
Harrison and the entire team involved in my purchase were so great to work with! Probably the easiest and best buying experience I’ve ever had. I live in Kansas City but would gladly drive the distance to purchase another vehicle based on my experience.
This experience was exceptional from start to finish. This was the best car buying experience I have ever had. Harrison listened to what I wanted and Preston was very accommodating. It was easy and I got what I wanted. Thank you for this experience and as long as we are in the area we will do business here. Thank you
I was very pleased with my service experience at Walser. Everyone was courteous and pleasent to deal with..
Proud as an owner of MB Luxury SUV - very smooth driving!
Zach was an awesome salesman. He helped us and explained everything we need to know about our suv. GLC 300. Thank you Zach
Everyone one was ready for us when we arrived. The loaner car was available on time
Preston was great!! Sales manager wouldn’t negotiate or repair the car we purchased. We had to return it because it had bad tires and they would not replace them.
Very polite and professional, associate Mr Harrison, showed great patience, and understanding, was sensitive to my needs, thank you
Harrison, thank you I love my new Mercedes
Harrison was a excellent Sales Professional with Mercedes Benz. He answered all my questions about the 2026 GLC 300 and a fantastic test drive. The option to lease was easy and quick, Love my new Benz. Thank you for the great customer service Harrison, I would ask from him again when I am ready for my next Mercedes.
Excellent communication and setting expectations. Jenna really validated why we purchased a new Mercedes, fantastic customer experience.
Beyond happy working with Harrison Barnette! Very professional and attentive to all my questions. Considering the vehicle was not of their normal scope of brands, all the questions I had were fulfilled to the best of his ability. He went above and beyond. I was nervous purchasing a vehicle completely online and sight unseen but by the end of it, I was absolutely sure it was going to be great and was it ever! I love the car and can't wait to enjoy putting some miles on it!
Zach Washburn was great to work with! I didn't end up buying from out of state but Zach went above and beyond trying to help me
Very professional, very responsive, worked with me to meet my scheduling needs and made the purchasing process quick and painless
Lam Nugurn was outstanding, courteous, competent and very helpful and provided us a very great service.
Very impressed with my experience, Jenna was on top of it when I showed up! Took my Benz in for a recall and a diag on my radio, tech found my problem got it repaired and sent me on my way! The ladies at the front were extremely easy to deal with! Thanks again!
Great customer service. They do a great job every time my car needs to be serviced
Zach kept me informed through the whole app purchase process. It’s hard to feel safe purchasing a vehicle 4 states away. The car arrived on time and was in great condition. Thank you, Zach!
They made the entire process easy and painless. Would definitely recommend them to anyone looking to get a vehicle
We had our Mercedes-Benz Sprinter 2500 van in for service. There was an intermittent "check engine light" and a loose air-conditioner belt. Decided to wait on the vehicle while it was in service. The customer waiting area is great with massage chairs, snacks and drinks for the taking. During repairs, the mechanic sent us videos showing us what was being done. I really like that. Jenna Henry, the service representative, is friendly and communicates well with you. Great customer service.
No hassle pricing, no high pressure sales, this dealership makes it almost pleasant to buy a car. Service department is top notch and easy to deal with. Jenna is the best!
We did not receive any live discussion about the significant cost of the repairs and ultimately Moved on and believe that you missed out on an opportunity to sell us a new vehicle
Everything was handled extremely well! Everyone very professional and friendly! Keep up the great work!
Excellent customer service
Corbin did an excellent job of communicating with me before, during and after the work was completed. For such a short job, the level of communication exceeded my expectations.
Exceptional. Took the time to explain my issues and what needed to be done and what was concerning for my safety.
I had a great experience at Walser. I had a lot of questions and Zack had the answers. I'm a happy customer.
The experience with Walter was excellent. The car is beautiful and the service was exceptional.
Customers are treated very well. Amenities provided in the waiting area were very nice. Service was timely. Itemization on the receipt was appreciated.
Jenna was great. Love the video from the service specialist regarding status of vehicle . Car was perfect and clean when picked up
Jenna was GREAT!!! Wish everyplace had a Jenna. She contacted me and my son let us know about the vehicle and what to expect. Was able to get a loaner as tires had to be ordered and everything turned out perfect.
I only spoke to 2 individuals while dealing with the dealership. I live in North Texas and have been looking for a used Mustang GT for my wife. I found this vehicle online and that began my dealings with Josh Hansen. He seemed very eager to help and was very informative and seemed to take my concerns and qustions to heart. At one point I called the dealership and Josh was off and Shawn called me. He was very helpful and took my information and made sure Josh received it. This was the first time I had every purchased a vehicle ... Read More DealerRater - Jun 29, 2026
Great customer service. Thanks vehicle was well taken care of I am completely satisfied Thank yoi
I had an outstanding experience with the Mercedes-Benz service department! From the moment I arrived, everyone was friendly, professional, and genuinely cared about making sure my car was well taken care of. They kept me informed throughout the entire process, explained everything clearly, and completed the service in a timely manner. My car came back running perfectly and looking great. It's clear they take pride in their work and value their customers. I truly appreciate the exceptional service and attention to detail. I highly recommend this service department to anyone looking for honest, reliable, and top-notch care for their ... Read More DealerRater - Jun 26, 2026
Always prompt and efficient and courtesy. I really like when they inspect your car and advise you on the repairs and cost if any. Car is clean and ready to roll!!
I recently purchased a vehicle from out of state & the people at Mercedes-Benz of Wichita made it very easy with their on-line purchasing set-up. They sent me all the necessary information for electronic funds transfer, signing paperwork was also on-line using a secure site (the whole process took about 10 minutes), supplied me with a transport company to get my car home (using an enclosed trailer) & finally supplied me with a temporary plate so I could enjoy my new car while waited for the title to register my new car in my hone state. The salesman (Josh) was always ... Read More DealerRater - Jun 23, 2026
Our Sprinter blew a tire and they were able to get us back on the road quickly and efficiently. The people are wonderful, friendly and professional.
Jenna is very easy to work with and created the experience to be as seamless and easy as possibly.
Jenna was very helpful with getting me checked in and set up with s loaner car. Jenna and the technician kept me informed on what needed to be done to fix my car.
I had a very good experience with everyone I spoke with at Mercedes Benz of Wichita! I was treated with courtesy and professionalism from all. I would happily recommend Mercedes Benz of Wichita to anyone.
Great experience from start to finish - Lam is Awesome! He took the time needed during and after the sale.
As a 30 yr. Mercedes customer……the quality of service is on the decline specially the way phone calls are handled….no answer most times and too many unreturned calls
Mercedes Of Wichita always gives the best service. It is such a comfortable environment with knowledgeable staff. Hunter is the best.!
The dealership was outstanding from the communication standpoint. They sent a video narrative of what the issues were with my car. This was very helpful. The car ran better than it has in a long time. The work performed was excellent and spot on. Kudos!
Jenna is a fabulous representative of your company as is Lam. They are so helpful
Always a pleasure doing business with Hunter and Chris. They are honest, straightforward, and always get the job done. Communication is excellent, expectations are clear, and they consistently follow through on what they promise. It's refreshing to work with people you can trust. Highly recommend!
Had such a great experience dealing with Harrison. He was extremely helpful throughout the process of ordering a new car. Once it arrived, the actual purchase process was a breeze. I highly recommend giving Harrison a visit!!
I highly recommend buying from Walser MB of Wichita. We made an appointment with Preston Farha and spent five hours test driving and viewing a variety of models we were interested in. The in-stock inventory is amazing and helped when trying to decide on the trim package and color we settled on. We traded in a vehicle and they offered a very fair price for our car. The dealership is immaculate and is just what would expect when considering a luxury buying experience. Our salesman, Preston Farha, did an outstanding job showing the vehicles and explaining the nuances between each ... Read More Google - May 30, 2026
Hunter is the best--- professional, knowledgeable and always goes the second mile in the delivery of excellent customer service. He repents Walser in the best possible light.
Very courteous and efficient. When the tech discovered an unexpected engine oil leak, I was relieved that the expense ti fix it was covered by my Walser Autoguard Warranty. Jenna was especially helpful..
Appreciate the excellent communication. The service technician proactively identified areas to be addressed and before they caused any problem. I have great confidence in Mercedes-Benz of Wichita.
Fantastic experience! We weren't the "ideal" customers as we weren't buying a Mercedes but a pre-owned Honda Odyssey, but we never felt like less of a priority! We inquired about the van before it was ready, but Harrison was very friendly, helpful and responsive and went out of his way to keep us updated on the status and called us as soon as it became available. We drove home in it today and couldn't be happier. Very pleasant experience!
Jenna greeted me with a smile and quickly transferred me to a loaner car. She was extremely professional and friendly. The work was done in a timely manner
They have always been very helpful when I need something and have always been willing to help me when I have questions about my vehicle.
My service advisor, Jenna Henry, was very efficient and polite. She even called me a couple of days before my appointment to reschedule it to allow time to receive a maintenance part. I waited for my car since everything was maintenance related. I waited about 3 hours since this was the 50,000 mile (20 year) service which included changing all 16 spark plugs on my 2006 CL55 AMG. I’m very pleased with experience.
I have purchased many cars and the experience at Mercedes of Wichita was the BEST. No pressure.....did what they said they would and the car looked amazing when it arrived in MN. Will certainly buy my next car there.
The dealership is top notch. Harrison was great, sent videos of the car and made this purchase very easy. I would definitely buy from them again
I have been a client of Mercedes for several years. Great service, great staff. Thank you
Hunter is the guy I specifically call for any time I need service or repair! Very helpful and knowledgeable. I can’t say enough good things about him!
Awesome! The service was exceptional! It was nice to know the car was in good hands. It is now running smooth and I hope we can drive it for the next 10 years. I plan to bring in my 85 mecedes roadster to have it serviced. Hunter was exceptional. Courteous and professional and he saved us some money! Thank you! Tyler Ewert
I can't. say enough about how super Zach was to work with. The dealership was great (with good prices) but best of all was the way Zach took such great care in each detail of the transaction. This was, without a doubt, the best and certainly most pleasant car buying experience I have ever had. I live in St Louis and will probably not have occasion to be there again, but based on my experience, if you are anywhere near Wichita looking for a Mercedes, go to Walser and ask for Zach!
They did a great job and that plays a large roll in purchasing my next car from them.
GREAT customer service!
Hunter with the Mercedes Dealership was wonderful. Twice I’ve had to bring my vehicle in for minor cosmetic things and Hunter has always taken care of me and made sure the process is efficient as possible. He goes above and beyond to make the experience pleasant and ensure that I have a loaner when necessary to accommodate my schedule.
Hunter and Andrew (master mechanic) were fantastic in fixing the difficult issues with software problems in my new AMG GLS 63.. Great service
Excellent service- Preston is great!
Harrison is easy to work with and makes the car buying process simple and easy, highly recommend his services in finding the right vehicle!
Preston was efficient, professional, and really easy to work with. Next time I need a vehicle, I will request Preston, specifically!
We purchased a pre-owned (formerly “used”) vehicle from out of state and had an excellent experience with Walser. Harrison Barnette was outstanding—responsive to both texts and phone calls—and he walked us through all aspects of the purchase documentation.
He was patient with our questions and concerns, especially since we had never purchased a vehicle sight-unseen before. All available CARFAX and other vehicle information was organized for our review, and Harrison addressed each item in as much detail as we needed.
We felt confident in the vehicle’s condition, supported by both its documented history and the reputation of ... Read More Google - Mar 26, 2026
HARRISON did a great job of handling the deal from start to finish. Very satisfied.
Lam at Walser Mercedes is the best. He’s not some shiesty car salesman but a genuine guy. My father has purchased a lot of cars over the years from Lam, which shows Lam is legit. I purchased my first Mercedes from Lam after switching from BMWs and he made purchasing a car the easiest it’s ever been. He took his time to explain things and make sure that everything in the contract was exactly what we agreed upon.
Preston was excellent! Worked hard to make our deal happen. Responded fast, made sure details were correct, delivered to Indianpolis very quickly. My wife is in love either way her GWagon.
We are very happy with everyone there! Great service department.
Had a great experience with Harrison He did an excellent job of presenting the car and getting the car bought highly recommend him.
Great customer service from the moment I walked in to purchase my new vehicle through my service visits afterward. The team is professional, friendly, and truly cares about their customers. I have nothing but positive things to say and can’t see myself going to any other dealership in Wichita. Thank you for maintaining such high standards…it’s a huge difference from my previous dealership experience.
Absolutely the best experience buying a vehicle remotely. Harrison was top notch, excellent communication and follow up. He took care of everything. Definitely will go back in the future!
Walser Mercedes had a beautiful selection of cars to look at and test drive. We had no intention of buying a car. We were just there to fix our old car. But it was too hard to pass up. Walser took the haggling out of buying a car. Streamlined the process so that our salesman, Harrison Barnette, could handle it all. From finding what we were interested in to financing the car. He had so much patience with us. Answered all of our questions and found the perfect car for us. This is our 4th MB and im not sure ... Read More Google - Feb 23, 2026
Great service and very professional.
Lam did a great job of setting up and getting my vehicle ready for a quick session and delivery.
My Service Advisor Hunter Cook was kind and professional. Thank you. The technician who serviced my vehicle made it purr.😊 Thank you.
Great experience with Preston mainly, and with Josh as well filling in at times during my search. Got the used vehicle as close to my parameters as possible in my stated price point with low miles. Can’t wait to travel now.
Great customer service and Timely
Overall good, but after putting the new tires on, the wheel covers were covered with dirt and grease and were filthy. Also, the brakes still screech really loud...
My name is Padala J. Reddy, not Shreya Reddy
Are car need extensive work done and it was not going to be an easy task to get done but Hunter Cook, was excellent to work with and got us right in at the end of the day and took care of us during the process of getting are car fixed and always kept us informed. He knew what he was doing and I feel he went above and beyond his job to help us out. Chris Gallagher the Service Manager was excellent getting us in on a short notice as well. Nathan the mechanic did a fantastic job and ... Read More DealerRater - Jan 21, 2026
This is a great dealership and great staff! The dealership and staff at Walser have always been helpful, courteous and efficient. Hunter, my service tech and as well Chris have been exceptional in helping to provide solutions to problems. I have used both the Lexus and Mercedes portions of the dealership and my experiences with both have been stellar. Highly suggest!
The service department has been consistently disappointing. If you purchase a Mercedes, I strongly recommend finding a reputable independent shop, because my experience here has been that issues are neither accurately diagnosed nor properly repaired—despite premium pricing.
Most recently, I drove two hours for an appointment, spent over four hours waiting, and paid nearly $1,000, only to leave with the exact same problem I arrived with. Being told afterward that they would “take another look at it” is not an acceptable outcome, especially when each visit requires a full day of travel and lost time. Problems should be fixed correctly ... Read More DealerRater - Jan 13, 2026
Service was very good, total satisfaction.
My wife handled it. Great car service. Very informative and top notch . Negative was TV over loud in waiting room. And blaring Fox News which is unsavory for 1/3 of your market share and shows you’re inattentive to market details.
