Customer Testimonials
Would highly recommend Eian! I had been to several lots and was bombarded with high pressure sales tactics, and over priced junk. Came to Walser Mercedes and Eian was phenomenal. Gave me a fair market price and was extremely professional and open and honest. Made my buying experience quick and painless. Eian got me in my dream car, at a fair price and no BS. 10/10 highly recommend. Sending my friends and family to him when they need a vehicle and I will be back myself.
Best experience with a car dealership, and fastest also.
The dealership is a reflection of its people and Lam Nguyen is an outstanding person and the main reason I continue to buy my vehicles there.
Harrison was very easy to work with, very professional & genuinely helpful throughout the process. Thank you for the experience. I highy recommend him to anyone looking to purchase a vehicle. Great customer service!
Harrison made this whole progress easy and simple. The longest part of it was us sitting down together and figuring out what car fit what I wanted! Very kind and helpful also very straightforward and knowledgeable about the car and the walser warranty’s and information! I 110% recommend him and this dealership. Made car buying easy!
Second time with Jenna Henry. Same disrespectful arrogance. I have been having my car serviced here for ten years and I’ve always been treated as if my business was appreciated and my concerns were important. Not so with Jenna Henry — twice. The first time was last year when she insulted my integrity. The second time was this year when after service I asked a few questions which could have easily been answered tactfully. Instead her ill-mannered haughtiness prevailed. I continue to have confidence in Mercedes-Benz of Wichita as my preferred service center for my E 250 BlueTEC. However, I will ... Read More DealerRater - Oct 20, 2026
Today, I called Mercedes Benz of Wichita, KS, and spoke with Justin, the Service Coordinator. I now live in Colorado, but purchased my Mercedes in Wichita, KS. Due to consistent superior service, this Wichita dealership has been and always will be my choice for service and sales. Justin was patient, caring, listened well, communicated clearly and in specifics, answered all my questions, and was highly knowledgeable. Justin’s service manner is beyond exceptional and above expectation! I would highly recommend Mercedes Benz of Wichita!
Never disappoints, Keely was excellent and kept us informed on the progress of the service and availability of a loner vehicle.
I had an exceptional experience in purchasing my vehicle. Zach was very courteous and professional. I would wholeheartedly recommend purchasing your vehicle at Walser Mercedes and ask for Zach.
Lam is always great to work with, very helpful and great communication. He is quick to respond every time I message him.
Mercedes-Benz of Wichita completely changed my view about Walser. I went from hesitant to purchase from Walser, to only wanting to buy a car from Lam. My car is insane. I love it! And my experience from the minute, we walked in to when we walked out has been nothing short of exceptional.
Professional staff and very knowledgeable on the product. Vehicle was well cared for and very clean. Lam is always ready to provide answers.
Absolute circus. I drove from Oklahoma to Kansas for the MB experience and instead was sold a vehicle that tried to quit on me 90 min into drive home.
They DID accommodate by taking back and providing loaner - only to say they found nothing.
Sold me on a warranty of course and a week later it quits again on my first family road trip in Illinois.
Tech called the warranty company only for them to say it’s “pending” after I paid IN FULL for it. Dated and signed. And of course, I’m left without a vehicle and a ... Read More Google - Sep 25, 2026
Harrison and the entire team involved in my purchase were so great to work with! Probably the easiest and best buying experience I’ve ever had. I live in Kansas City but would gladly drive the distance to purchase another vehicle based on my experience.
This experience was exceptional from start to finish. This was the best car buying experience I have ever had. Harrison listened to what I wanted and Preston was very accommodating. It was easy and I got what I wanted. Thank you for this experience and as long as we are in the area we will do business here. Thank you
I was very pleased with my service experience at Walser. Everyone was courteous and pleasent to deal with..
Proud as an owner of MB Luxury SUV - very smooth driving!
Zach was an awesome salesman. He helped us and explained everything we need to know about our suv. GLC 300. Thank you Zach
Everyone one was ready for us when we arrived. The loaner car was available on time
Preston was great!! Sales manager wouldn’t negotiate or repair the car we purchased. We had to return it because it had bad tires and they would not replace them.
Very polite and professional, associate Mr Harrison, showed great patience, and understanding, was sensitive to my needs, thank you
Harrison, thank you I love my new Mercedes
Harrison was a excellent Sales Professional with Mercedes Benz. He answered all my questions about the 2026 GLC 300 and a fantastic test drive. The option to lease was easy and quick, Love my new Benz. Thank you for the great customer service Harrison, I would ask from him again when I am ready for my next Mercedes.
Excellent communication and setting expectations. Jenna really validated why we purchased a new Mercedes, fantastic customer experience.
Beyond happy working with Harrison Barnette! Very professional and attentive to all my questions. Considering the vehicle was not of their normal scope of brands, all the questions I had were fulfilled to the best of his ability. He went above and beyond. I was nervous purchasing a vehicle completely online and sight unseen but by the end of it, I was absolutely sure it was going to be great and was it ever! I love the car and can't wait to enjoy putting some miles on it!
Zach Washburn was great to work with! I didn't end up buying from out of state but Zach went above and beyond trying to help me
Very professional, very responsive, worked with me to meet my scheduling needs and made the purchasing process quick and painless
Purchasing my vehicle from Walzer was in itself a little bit difficult they won’t negotiate whatsoever. I have had my car in there multiple times for Service just took it in for my second oil change and had to bring it back to additional times because the first time after I got it back, my cruise control wouldn’t work. My adaptive steering wouldn’t work and something else wouldn’t work and I got it back and then I couldn’t run my windows down well my son ended up being able to roll down on the passenger ... Read More Google - Aug 20, 2026
Lam Nugurn was outstanding, courteous, competent and very helpful and provided us a very great service.
Very impressed with my experience, Jenna was on top of it when I showed up! Took my Benz in for a recall and a diag on my radio, tech found my problem got it repaired and sent me on my way! The ladies at the front were extremely easy to deal with! Thanks again!
Great customer service. They do a great job every time my car needs to be serviced
Zach kept me informed through the whole app purchase process. It’s hard to feel safe purchasing a vehicle 4 states away. The car arrived on time and was in great condition. Thank you, Zach!
They made the entire process easy and painless. Would definitely recommend them to anyone looking to get a vehicle
We had our Mercedes-Benz Sprinter 2500 van in for service. There was an intermittent "check engine light" and a loose air-conditioner belt. Decided to wait on the vehicle while it was in service. The customer waiting area is great with massage chairs, snacks and drinks for the taking. During repairs, the mechanic sent us videos showing us what was being done. I really like that. Jenna Henry, the service representative, is friendly and communicates well with you. Great customer service.
The sales practices employed are questionable from the outset, and the sales associates' dismissive attitude further exacerbates the situation. It is advisable to refrain from engaging with this establishment. While I do not oppose the use of artificial intelligence, it is crucial to maintain transparency and honesty when employing it.
The sales practices employed are questionable from the outset, and the sales associates’ dismissive attitude further exacerbates the situation. It is advisable to refrain from engaging with this establishment. While I do not oppose the use of artificial intelligence, it is crucial to maintain transparency and honesty when employing it.
No hassle pricing, no high pressure sales, this dealership makes it almost pleasant to buy a car. Service department is top notch and easy to deal with. Jenna is the best!
We did not receive any live discussion about the significant cost of the repairs and ultimately Moved on and believe that you missed out on an opportunity to sell us a new vehicle
Everything was handled extremely well! Everyone very professional and friendly! Keep up the great work!
Excellent customer service
Corbin did an excellent job of communicating with me before, during and after the work was completed. For such a short job, the level of communication exceeded my expectations.
Exceptional. Took the time to explain my issues and what needed to be done and what was concerning for my safety.
I had a great experience at Walser. I had a lot of questions and Zack had the answers. I'm a happy customer.
The experience with Walter was excellent. The car is beautiful and the service was exceptional.
Customers are treated very well. Amenities provided in the waiting area were very nice. Service was timely. Itemization on the receipt was appreciated.
Jenna was great. Love the video from the service specialist regarding status of vehicle . Car was perfect and clean when picked up
Jenna was GREAT!!! Wish everyplace had a Jenna. She contacted me and my son let us know about the vehicle and what to expect. Was able to get a loaner as tires had to be ordered and everything turned out perfect.
I only spoke to 2 individuals while dealing with the dealership. I live in North Texas and have been looking for a used Mustang GT for my wife. I found this vehicle online and that began my dealings with Josh Hansen. He seemed very eager to help and was very informative and seemed to take my concerns and qustions to heart. At one point I called the dealership and Josh was off and Shawn called me. He was very helpful and took my information and made sure Josh received it. This was the first time I had every purchased a vehicle ... Read More DealerRater - Jun 29, 2026
Great customer service. Thanks vehicle was well taken care of I am completely satisfied Thank yoi
I had an outstanding experience with the Mercedes-Benz service department! From the moment I arrived, everyone was friendly, professional, and genuinely cared about making sure my car was well taken care of. They kept me informed throughout the entire process, explained everything clearly, and completed the service in a timely manner. My car came back running perfectly and looking great. It's clear they take pride in their work and value their customers. I truly appreciate the exceptional service and attention to detail. I highly recommend this service department to anyone looking for honest, reliable, and top-notch care for their ... Read More DealerRater - Jun 26, 2026
Always prompt and efficient and courtesy. I really like when they inspect your car and advise you on the repairs and cost if any. Car is clean and ready to roll!!
I recently purchased a vehicle from out of state & the people at Mercedes-Benz of Wichita made it very easy with their on-line purchasing set-up. They sent me all the necessary information for electronic funds transfer, signing paperwork was also on-line using a secure site (the whole process took about 10 minutes), supplied me with a transport company to get my car home (using an enclosed trailer) & finally supplied me with a temporary plate so I could enjoy my new car while waited for the title to register my new car in my hone state. The salesman (Josh) was always ... Read More DealerRater - Jun 23, 2026
Our Sprinter blew a tire and they were able to get us back on the road quickly and efficiently. The people are wonderful, friendly and professional.
This place is a joke. Their service department is horrible and I would ride a bicycle before buying another Mercedes. Paid a lot of money to fix a problem and I leave and problem is worse. All I got from them was pay more money we can fix it
Jenna is very easy to work with and created the experience to be as seamless and easy as possibly.
Jenna was very helpful with getting me checked in and set up with s loaner car. Jenna and the technician kept me informed on what needed to be done to fix my car.
I had a very good experience with everyone I spoke with at Mercedes Benz of Wichita! I was treated with courtesy and professionalism from all. I would happily recommend Mercedes Benz of Wichita to anyone.
Great experience from start to finish - Lam is Awesome! He took the time needed during and after the sale.
As a 30 yr. Mercedes customer……the quality of service is on the decline specially the way phone calls are handled….no answer most times and too many unreturned calls
Mercedes Of Wichita always gives the best service. It is such a comfortable environment with knowledgeable staff. Hunter is the best.!
The dealership was outstanding from the communication standpoint. They sent a video narrative of what the issues were with my car. This was very helpful. The car ran better than it has in a long time. The work performed was excellent and spot on. Kudos!
Jenna is a fabulous representative of your company as is Lam. They are so helpful
Always a pleasure doing business with Hunter and Chris. They are honest, straightforward, and always get the job done. Communication is excellent, expectations are clear, and they consistently follow through on what they promise. It's refreshing to work with people you can trust. Highly recommend!
Had such a great experience dealing with Harrison. He was extremely helpful throughout the process of ordering a new car. Once it arrived, the actual purchase process was a breeze. I highly recommend giving Harrison a visit!!
I highly recommend buying from Walser MB of Wichita. We made an appointment with Preston Farha and spent five hours test driving and viewing a variety of models we were interested in. The in-stock inventory is amazing and helped when trying to decide on the trim package and color we settled on. We traded in a vehicle and they offered a very fair price for our car. The dealership is immaculate and is just what would expect when considering a luxury buying experience. Our salesman, Preston Farha, did an outstanding job showing the vehicles and explaining the nuances between each ... Read More Google - May 30, 2026
Hunter is the best--- professional, knowledgeable and always goes the second mile in the delivery of excellent customer service. He repents Walser in the best possible light.
Very courteous and efficient. When the tech discovered an unexpected engine oil leak, I was relieved that the expense ti fix it was covered by my Walser Autoguard Warranty. Jenna was especially helpful..
Brought in our 2016 GLE450 Coupe today for A/C Diagnosis. Owned the car since new, has 90K miles and maybe 30-40 hours on the A/C. When we dropped it off, the A/C clutch on the compressor would engage when you turned the A/C on and disengage when you turned it off, just no cold air. They said it needed a complete replacement which was in excess of $4500.00. We decided not to fix it. After paying the $277.00 diagnosis fee and bringing it home we checked it and found that we now have a flashing A/C light and ... Read More Yelp - May 21, 2026
Appreciate the excellent communication. The service technician proactively identified areas to be addressed and before they caused any problem. I have great confidence in Mercedes-Benz of Wichita.
Fantastic experience! We weren't the "ideal" customers as we weren't buying a Mercedes but a pre-owned Honda Odyssey, but we never felt like less of a priority! We inquired about the van before it was ready, but Harrison was very friendly, helpful and responsive and went out of his way to keep us updated on the status and called us as soon as it became available. We drove home in it today and couldn't be happier. Very pleasant experience!
Jenna greeted me with a smile and quickly transferred me to a loaner car. She was extremely professional and friendly. The work was done in a timely manner
They have always been very helpful when I need something and have always been willing to help me when I have questions about my vehicle.
My service advisor, Jenna Henry, was very efficient and polite. She even called me a couple of days before my appointment to reschedule it to allow time to receive a maintenance part. I waited for my car since everything was maintenance related. I waited about 3 hours since this was the 50,000 mile (20 year) service which included changing all 16 spark plugs on my 2006 CL55 AMG. I’m very pleased with experience.
I have purchased many cars and the experience at Mercedes of Wichita was the BEST. No pressure.....did what they said they would and the car looked amazing when it arrived in MN. Will certainly buy my next car there.
The dealership is top notch. Harrison was great, sent videos of the car and made this purchase very easy. I would definitely buy from them again
I have been a client of Mercedes for several years. Great service, great staff. Thank you
Hunter is the guy I specifically call for any time I need service or repair! Very helpful and knowledgeable. I can’t say enough good things about him!
Awesome! The service was exceptional! It was nice to know the car was in good hands. It is now running smooth and I hope we can drive it for the next 10 years. I plan to bring in my 85 mecedes roadster to have it serviced. Hunter was exceptional. Courteous and professional and he saved us some money! Thank you! Tyler Ewert
I can't. say enough about how super Zach was to work with. The dealership was great (with good prices) but best of all was the way Zach took such great care in each detail of the transaction. This was, without a doubt, the best and certainly most pleasant car buying experience I have ever had. I live in St Louis and will probably not have occasion to be there again, but based on my experience, if you are anywhere near Wichita looking for a Mercedes, go to Walser and ask for Zach!
They did a great job and that plays a large roll in purchasing my next car from them.
GREAT customer service!
Hunter with the Mercedes Dealership was wonderful. Twice I’ve had to bring my vehicle in for minor cosmetic things and Hunter has always taken care of me and made sure the process is efficient as possible. He goes above and beyond to make the experience pleasant and ensure that I have a loaner when necessary to accommodate my schedule.
Hunter and Andrew (master mechanic) were fantastic in fixing the difficult issues with software problems in my new AMG GLS 63.. Great service
Excellent service
Excellent service- Preston is great!
I traveled from out of state to purchase a vehicle from Mercedes-Benz of Wichita based on the information provided.
The Carfax showed a clean title. However, during a professional inspection, clear damage was found (about $900–$1,500 in repairs), including a damaged CV joint that was obvious once the vehicle was lifted. The inspection also showed that some parts had been replaced.
This information was not disclosed !
Because of this, I spent money on travel, hotel, and inspection that could have been avoided. The dealership refused to reimburse the inspection and only offered an apology.
I recommend getting an independent inspection and ... Read More Google - Apr 1, 2026
Harrison is easy to work with and makes the car buying process simple and easy, highly recommend his services in finding the right vehicle!
Preston was efficient, professional, and really easy to work with. Next time I need a vehicle, I will request Preston, specifically!
We purchased a pre-owned (formerly “used”) vehicle from out of state and had an excellent experience with Walser. Harrison Barnette was outstanding—responsive to both texts and phone calls—and he walked us through all aspects of the purchase documentation.
He was patient with our questions and concerns, especially since we had never purchased a vehicle sight-unseen before. All available CARFAX and other vehicle information was organized for our review, and Harrison addressed each item in as much detail as we needed.
We felt confident in the vehicle’s condition, supported by both its documented history and the reputation of ... Read More Google - Mar 26, 2026
HARRISON did a great job of handling the deal from start to finish. Very satisfied.
Lam at Walser Mercedes is the best. He’s not some shiesty car salesman but a genuine guy. My father has purchased a lot of cars over the years from Lam, which shows Lam is legit. I purchased my first Mercedes from Lam after switching from BMWs and he made purchasing a car the easiest it’s ever been. He took his time to explain things and make sure that everything in the contract was exactly what we agreed upon.
Preston was excellent! Worked hard to make our deal happen. Responded fast, made sure details were correct, delivered to Indianpolis very quickly. My wife is in love either way her GWagon.
We are very happy with everyone there! Great service department.
