Customer Testimonials
I’ve always appreciated the Walser dealership ….everyone is most helpful at all times !!!!! Especially Lam!!!!
The Mercedes-Benz service department always takes good care of me! They're very knowledgeable, timely and friendly. Wouldn't take my vehicle anywhere else.
Hunter in service took good care of me. I was happy with the work performed, the time it took to fix, and the price was fair.
Harrison is the man! It was a smooth process. I purchased vehicle from Texas and the entire process from getting picked up from the airport to driving it off the lot was great. Highly recommend!
Lam was a pleasure to work with - very communicative and made sure to address all of my questions. When buying a car sight unseen, there are a lot of uncertainties and I was appreciative that Lam was so helpful throughout the entire process and making the remote buying experience easy.
I want another Mercedes so bad. I had a 1975 Benzo and a kid ran into the back of it. I have been looking for an old one at a decent price.
Great dealership, excellent customer care. Best in town. Would go there again and again. Thanks
Harrison was incredibly professional. Purchasing through him was a perfect experience.
Always great.
HARRISON BARNETTE FOLLOWED UP MANY TIMES AFTER WE PURCHASED OUR NEW 2025 GLS550. He Always was There to Assist Us with any QUESTIONS. Every Question we had was always Answered. We WOULD PURCHASE AGAIN from HARRISON BARNETTE and Mercedes-Benz of Wichita KS See Harrison Barnette for your Next Vehicle and Purchasing will be EASY, HASSLE FREE, COMPLETE INFORMATION DOWN TO Delivery, Payment and Follow Ups. Thank You Harrison
WE JUST PURCHASED A New Vehicle FROM HARRISON BARNETTE, Mercedes-Benz of Wichita KS. Best Purchase Experience Ever! Harrison led us through the Sellection of Vehicles, Purchase, Payment and Delivery. He was Fantastic! Purchasing has Never Been Easier. We Love Our New Mercedes. Thank You Harrison for Assisting Us Throughout the Purchase Process. We are Extremely Happy with Harrison and Mercedes-Benz of Wichita KS
The Merc team was pleasant to work with but failed after the deal with was closed. We purchased a BMW as we felt the performance was better, but the team was unable to provide any “swag” for the $80k we spent. It all falls under the Walser brand and resulted in us feeling let down. Not something you should feel after purchasing a luxury vehicle.
Hunter Cook always informs me upfront costs and expectation when my vehicle will be available for pick-up. The female voice person who scheduled my vehicle for arrival was very helpful. Thank you.
Harrison was very helpful and responsive to my questions. However, regarding the dealership itself, we had some issues. The back of the car was dirty when it was received. There was quite a bit of dirt on the plastic on the sides of the very back. There was also a recall that we had to fix, and we were told about it, but it would have been nice if it was taken care of before being shipped. I also had to replace the shredded wipers. Little things that were easy fixes but still feel the dealership should have taken care ... Read More DealerRater - Jun 2, 2025
Knowledgeable , friendly, and high attention to detail. They follow up as needed but don't pressure you. Whatever you are looking to do is your decision and they are there to help.
I wound up going with a different vehicle at another dealer but Josh was very helpful and courteous, so I would recommend this dealership based on that.
GREAT experience purchasing my first Mercedes from Jonathan Thresher and Shawn Bontrager at Walser Mercedes in Wichita. All communication was crisp, accurate and transparent. My wife and I were on the fence between the GLC and the GLE and Jonathan and Shawn were patient, understanding and responsive as we pivoted. One of the best car buying experiences I've had and it was my first time buying a car sight unseen and working a trade over the phone. It was a bit scary transacting with this large of a purchase remotely but Jonathan and Shawn made sure I was comfortable ... Read More Google - May 31, 2025
Great communication. Satisfied with the work completed. Would have preferred a comparable loaner to my vehicle but not a huge deal.
HUNTER IS THE BEST! I ALWAYS CALL HIM FOR ANY MERCEDES RELATED NEEDS I HAVE!
No complaints. Hunter Cook usually gets my service done thoroughly and timely.
Love the service and attention to detail that I always get at Mercedes-Benz of Wichita. From the showroom to the waiting area to their service department, it's all top-notch.
Chris the Service Manager was super nice and extremely helpful with my situation. Thanks a bunch Chris!
Zack, Just wanted to say a massive thank you for all your help with the recent purchase! Working with you was a breeze, even with me being all the way over here. You were so great at keeping in touch and making everything so easy – I really appreciate it! And a special thanks for taking the time to explain everything to my mom – that was super helpful. You're a pro! Thanks again for everything.
Glad to have Harrison and Austin help me spec and order a fantastic new daily driver. Always helpful and friendly. Highly recommend calling these guys if you are shopping.
Harrison made the buying experience a smooth and enjoyable process. He is a very knowledgeable and courteous specialist. I sincerely, appreciated doing business with him. Todd Kane
Went in to get a spare tire if not valve stim for my spare and Brayden Hooper was very pleasant to talk to and even told me some stuff about my 2011 Mercedes-benz C300 that I wouldn't have known without his help. Was a very great experience and will definitely return if I need information or parts.
Harrison Barnette was a great sales man. I really wanted a Mercedes and he made sure he did everything possible to get me in the vehicle I wanted. Great customer service and always had my best interest of mind. I would come back and buy another car from this dealership, even though I’m out of state, just to have another car deal go this smooth again!
Harrison and Campbell were a huge help with the purchase of my new vehicle.
What a great experience! I love that they have a QR code on their cars on the lot so you can scan and gather all the information about the car you need! We worked with Zach Washburn for the purchase of our first Mercedes; he was fun, funny, very accommodating & went out of his way to make certain we got the exact car we wanted. I cannot recommend him enough; as far as salesmen, he ranks as one of the best I’ve worked with. He worked hard to earn our trust and was great with his communication!
Jenna was awesome
Jonathan Thresher was very helpful and great to work with. Very efficient process to buy a new car!!
Moved here from California and went there to have my Ml350 checked out. WORST time ever. Treated like xxxx. Will never go back. Found an indy shop, Luxury Import and they are simply great. Had nothing done at stealership.
I worked with Harrison on getting my new car. He made it very simple and the process overall was quick and painless
Okay! MB Walser is a no-nonsense dealership. They're not interested in price negotiations and as a tier-1 dealership I don't blame them.
HOWEVER, the caliber of individual they have in Sales Rep., Harrison is very unique... He's all about what he can do to get the buyer and seller from A-to-B with fast answers and as little as downtime as possible! We did most of our work remotely. He was above average in prompt responses and always had results VERY FAST w/o wasiting customer time.
As a buisness owner in the Automotive Industry, husband, father, (along ... Read More Google - Apr 12, 2025
I found a jeep wrangler through Autotrader that met all my needs. I worked with Harrison over the phone and they were able to help me get it purchased and shipped to San Antonio to my front door in less than 4 days. I had a local friend go and test drive it and look it over. The whole process was great and I didn’t have to worry about a bunch of hidden dealer fees.
Harrison was a fantastic sales associate to work with. He made the purchasing seamless and enjoyable. I would highly recommend Harrison if you want to purchase a vehicle from Walser. Thank you again Harrison
We just purchased a GLC 300 from Harrison Barnette. Simply put, this was the single best experience we've ever had with a dealership. Harrison answered all of our questions (there were many), adapted to our unexpected schedule changes and was very communicative even after the sale. I love that Walser has salaried sales people who aren't chasing after the dollar, they're helping customers. Coupled with incredibly competitive, no haggle pricing - it's a winning formula. This is what purchasing a car should be like.
I had the best experience with Harrison Barnette at MB of Wichita. Love my 550 SL that I got online with Harrison and one of the best deals I have done. I would use Harrison again, in a hearbeat!!
I drove 12 hours to buy a CLE300 from this dealership. Zach Washburn’s knowledge and expertise was fabulous! He videoed the car inside and outside and explained all the details prior to my drive. I felt like I already knew so much about this amazing car prior to even sitting or driving this car. We Started the purchasing process while on the road from Indiana via text messages, phone calls, emails. Zach was professional and helped us understand the whole process! Top notch sales person!
We worked with Harrison and he was awesome! No pressure, very patient and so incredibly kind to us. We would definitely recommend Harrison and the team at Mercedes-Benz of Wichita.
I bought a 2025 MBZ G wagon from Preston Farha. Excellent experience . Very knowledge and professional. I have bought over a dozen luxury cars from the Walser group and their predecessor over the years. Wish I could have a relationship like that in all my businesses.
Easy, smooth, fast and seamless purchase on a vehicle purchased from out of state. Harrison was great to work with, so friendly, personable and went above and beyond to ensure all my questions were answered made the drive worth it. Great customer service!!!
My experience servicing my GLE was outstanding, all thanks to Chris! From the moment I walked in, he made me feel right at home. His knowledge and efficiency were evident, and he made sure everything was taken care of quickly and thoroughly. It's rare to find someone who truly cares about providing an excellent customer experience, and Chris certainly delivered. I highly recommend his services!
We had a wonderful experience buying our car. Jonathan Thresher, our salesman, did an excellent job and was very low pressure in the process of selling us the car. Very professional and overall a great car buying experience. Thank you Jonathan!!
My husband and I recently bought a GLE 450e from Harrison at Wasler Mercedes. We first meet him on New Year’s Eve when we had our first stop at the dealership. My first impression of Harrison was great. He was personable, professional and very educated on the model we were interested in. We drove and looked at the vehicle several times and each time progressively learned more and more about it. He was never pushy or high pressure and I must say this experience with Harrison and Wasler Mercedes was the easiest and best buying experience we’ve ever ... Read More Google - Mar 12, 2025
I’m so glad I chose this dealership. Harrison Gave me the best experience with buying a car that I’ve ever had ! He was very knowledgeable, informative and guided me throughout the whole entire process. Great customer service.
Both Josh and Zach were really great to work with. I was impressed by their knowledge and ability to help me decide on what vehicle I needed and wanted. They were so helpful. Very friendly and professional I highly recommend working with either one.
i purchased a lovely used benz here for my nana and recieved wonderful service from Jacob. I hate buying cars and even more so when its used. Well this review is 4 years in the making because nana is no longer able to drive and I have taken the car and been driving it for last few months and I am still thrilled with the purchase. Thank you again for your kindness!
Harrison was awesome! I would recommend him and MB of Wichita on your next vehicle purchase..
Hunter in the service department ⭐️⭐️⭐️⭐️⭐️
I just recently purchased my new 2024 C300. The entire experience was awesome. Online process, financing, professional service and delivery. Josh Hansen had car Showroom ready. Thank You!
Flew 1900 miles to purchase a vehicle here and it was Seamless. Flew in from Maine to purchase a Mercedes All Terrain wagon from Harrison B. We did all the paperwork online and upon flight arrival I was promptly picked up from the airport. Upon arrival my vehicle was in the showroom with a full tank of gas and a big red bow. After Harrison paired my phone to the vehicle I set off back to Maine. I was only at the dealership for less then 15 minutes. Well worth the 24 hour drive back home. This Dealership has things down and should ... Read More Google - Dec 13, 2024
THE BEST CAR EXPERIENCE EVERRRR! From the moment I inquired about the GLC 43 AMG, the staff at Wasler Mercedes Benz was incredibly helpful and accommodating. They patiently answered all my questions, made the financing process a breeze, and even arranged for airport pickup. I'm blown away by their exceptional customer service and can't recommend them enough! Their professionalism and dedication to customer satisfaction were truly impressive. I WISH THIS WAS A PAID AD, BUT I AM TRULY HAPPY WITH YOUR SERVICE. Thank you J & J 😉❤️
I purchased my vehicle in April and Zach Washburn assisted me. From contacting the dealership about the car to seeing it in person, Zach was courteous and attentive. The staff at the dealership was great and I appreciate how well everything went.
Best service experience I've ever had at a dealership.... other than the price.
I cannot speak highly enough of the Mercedes Benz in Wichita. From the very first visit, my representative James Johnson and his dedication to client satisfaction was evident. He consistently goes above and beyond to ensure that my vehicle is in top shape and that I feel valued as a customer.
His warm personality makes every interaction enjoyable, and he genuinely cares about his clientele. He took the time to understand my needs and made sure I stayed with Mercedes, providing exceptional service and support along the way. It’s clear that he is passionate about his work and the ... Read More Google - Oct 4, 2024
Service Manager (James Johnson) takes wonderful care of us & our vehicles, he is communicative and always makes us feel welcome & appreciated.
The service department is outstanding. Service Manager (James) takes wonderful care of our vehicles, he is communicative and always makes us feel welcome & appreciated.
Zach is awesome! He listened to my needs, offered solid recommendations, and was transparent about pricing. This is my second time buying a car from him since I had such a great experience with him previously. Highly recommend him if you’re looking for a reliable car salesman.
I have only good words for the service department and its management! Mr Johnson and his team have done extraordinary service in my time in for service! I would probably say James is one reason for me to stay at Mercedes as I know he will give superior service when I need it! Thank you Mr Johnson.
I recently had the pleasure of purchasing a car at Mercedes-Benz of Wichita, and I couldn't be happier with the experience! Zach Washburn, my salesperson, went above and beyond throughout the entire process. He was knowledgeable, patient, and genuinely interested in helping me find the perfect vehicle that met my needs and budget.
Zach made sure to answer all my questions, explain all the features thoroughly, and never once pressured me into making a decision. His professionalism and friendly attitude made the entire car-buying experience smooth and enjoyable. If you're looking for a stress-free, helpful, and trustworthy salesperson, ... Read More Google - Sep 29, 2024
Nice place, very nice cars.
James, the man of many trades, and the legend! Sold me my GT 63 but he also handles logistics within his department. He can sell it and at the same time juggle his managerial role within his department. Great character, great guy to work with! Well done James!
James is very helpful & staffs did an excellent job 👏 I brought my two Mercedes for 8 years I always appreciated their support and services
Recently got work done with Mercedes, James J. was good and very helpful. Highly recommend.
Every time I go to the service department, I am amazed at the quality of customer service I receive from Mr James Johnson. He is so professional and always goes the extra mile to give us an amazing experience. No matter how big or small our needs are, he personally makes sure we get top notch service. He is absolutely the BEST!
I have been a customer at Walser for years and I can always expect first rate service, during and after the purchase of my cars. I trust them implicitly especially since I recently purchased a new vehicle. There was an issue with the sunroof that was very difficult to diagnose and hadn’t been previously reported in this vehicle. The Service Aisle manager James Johnson personally rode with me so I could show him what I was hearing. He worked diligently with the tech until they found a solution. I’m very grateful to have such a professional service and ... Read More Google - Sep 12, 2024
James Johnson did a great job understanding my needs. I would recommend him to my friends and family and I never want to go anywhere else besides Walser.
James Johnson was amazing as usual I enjoy going to his service department he always take care of my family. We own 3 mercedes one of them is g wagen . Always recommend this place and james!
Shoutout to James Johnson! If you're looking for top-notch service and a great car-buying experience, look no further. James truly goes above and beyond to ensure his clients drive away happy. Whether you're in the market for a new or used car, you can trust James to provide expert guidance and exceptional customer care. Highly recommend visiting him for your next vehicle!
I can’t stress enough the peace of mind I have because of James Johnson the Mercedes service manager. I was stuck on the side of the road and he personally came to my rescue. Where can you get that type of service. I will drive Mercedes Benz because of this amazing level of service. He has built a great team also that I work with.
I’ve had the pleasure of working with Walser Mercedes-Benz for our service needs over an extended period, and I must commend their exceptional customer service. In particular, James Johnson has consistently gone above and beyond in taking care of our needs.
James has been a reliable and knowledgeable resource for us, ensuring that every service appointment is handled with professionalism and efficiency. His attention to detail and dedication to providing excellent service have made each visit a positive experience. Whether it’s been routine maintenance or more complex repairs, James has always been there to offer clear explanations and ... Read More Google - Sep 12, 2024
My experience here has always been excellent, especially when I need to take my car in for service! James, the service manager, is always helpful and keeps me updated about everything when I bring a vehicle in! I have been working with James for over five years now, and I will keep buying cars here because of him!
On August 15 my wife brought her Mercedes in for a simple oil change. Before they did the oil change techs did an inspection which we never even asked for and came up with a list of $4000 worth a repairs that should be done (The car is a 2016 GLE450 with 63k miles and no issues.) One of the issues that was marked as critical was a washer reservior leak which I declined because the reservior was replaced 8 months prior due to an accident. I made an appointment with Crash Champions to look at the reservior since they did the accident repairs. ... Read More Google - Sep 11, 2024
Highly recommend this dealership! I was looking for a very specific, gently used car that was hard to find. MB of Wichita had exactly what I wanted, but we live in Colorado. We reached out and were put in touch with Lam, who made the whole process a breeze, even from another state! We actually never stepped foot in the dealership, did everything remotely and they gave us great options to physically get the car. Lam was great to work with and helped us through the whole process. The car delivery was quite quick and I couldn’t be happier ... Read More Google - Sep 11, 2024
I highly recommend purchasing your next car from the Walser campus. Their cars were clean, low mileage, and in great condition. All the staff we worked with were personable, knowledge and made the car buying process seamless with no stress. You won’t regret it!
My wife and I needed a couple of used cars, but we were not looking forward to dealing with aggressive sales people. We seriously drove the lot every Sunday for about 4 months before I decided to rip the band-aid and inquire about a car.
We were matched with Preston. Preston allowed us to keep the ... Read More Google - Aug 19, 2024
Been shopping for a while now and found a great deal on a car. I reached out at 1 AM and got an immediate response (later realized it was Carina their bot). Here's the funny part: I live near Wichita Falls, Texas, and thought the dealership was local. When I asked for the address so i can swing by after work, I was surprised to find out they were 350 miles away in Wichita Kansas. Once we sorted that out, they were excellent about offering to ship the car. Unlike most dealerships that keep up the pressure, no matter the circumstance, ... Read More Google - Jul 28, 2024
We received great service at Wichita Mercedes-Benz. We are traveling in our Sprinter motorhome and needed work done in order to continue. They had us back on the road the next day. Very courteous and professional dealership.
I have had the absolute best and most seamless car buying experience ever with Harrison! I was a special case as I was buying a car while being located in London and preparing for my move back to the States. Harrison was so easy to communicate with throughout the process and commend him for putting up with my messages at weird hours due to the time difference. We started the transaction on a Monday and by Thursday everything was complete the paperwork and bank transfer. Harrison never made me feel like I was being 'sold' to. When we were going ... Read More Google - May 29, 2024
Shout out to Hunter Cook at Mercedes- Benz of Wichita!! He was fantastic and took care of my car like he promised. Excellent customer service was given everytime I showed my face. Maaaayybe worth a raise?
I had a fantastic car-buying experience at Mercedes Benz with Harrison helping me out. He was incredibly knowledgeable and provided me with the information that I needed to make an informed decision. He made my car-buying experience easy and hassle-free. I highly recommend Harrison and the Mercedes Benz dealership to anyone looking to buy a car.
In to look at purchasing a used truck today. Sat for nearly 2 hours waiting on a trade appraisal. Only to be completely low balled on the trade. They used KBB as their “auto estimator tool” which everyone knows is wrong 100% of the time.
Will not be going back as the offer was insulting. The true value of the truck on JD power and NADA both gave a more realistic value.
Only reason I give a 2 star is the sales associate was super cool.
Finance manager. Not impressed as he expressed no knowledge of vehicle mechanics and had no answers for ... Read More DealerRater - May 11, 2024
Best car purchase experience ever (I'm nearly 60 years old)... Lam Nguyen was clear about the price and kept me updated every step of the way from the time the truck left the factory. No "hidden" changes or last minute change in deal terms. Was straight forward and transparent, exactly the way I prefer to buy a vehicle. I told Lam will definitely purchase from him and Walser again.
Every time I schedule service for my SUV, I know I never have to worry about terrible customer service or feeling like I don’t matter. Each person, and I mean each and every person that works there, makes you feel like a human being and that is why I go back. Thank you!
My experience at the Mercedes-Benz of Wichita dealership, with Lam as my salesperson, exceeded all expectations. Thanks to his expertise, dedication, and unwavering support, I am now the proud owner of a stunning 2024 GLE AMG 53. I wholeheartedly recommend this dealership to anyone in search of a premium buying experience and look forward to future interactions with Lam and the team.
Amazing dealership! If you want a best deal in the entire country then this is the place. No one else in the country can beat it. Lam was very courteous and professional. I was from out of state and Lam shared every details via facetime call. He was very accommodating with my timings and also arranged delivery process seamless.
Shout out to Harrison at Walser Mercedes Benz who helped me with my purchase. He responded to my calls and emails fast. Although there was some glitches along the way, he helped me through each steps and was honest about everything. Thank you Harrison!
Lam and team were excellent to work with. I’m from out of state and they kept me informed the entire time. Great service and honest people. I look forward to buying my next car from them.
Great Dealership! I bought my new EQE from them and they made the process very simple!
