Frequently Asked Questions
General Dealership Questions
Do you sell new and used vehicles?
Yes. Walser Auto Campus offers a wide selection of new and pre-owned vehicles from luxury brands including Acura, Audi BMW, Jaguar, land Rover, Lexus, Mercedes-Benz, MINI, Porsche, and more.
Do you offer financing options?
Absolutely. We work with a variety of lenders to provide competitive financing options tailored to your needs.
Can I test drive a vehicle before purchasing?
Yes. We encourage you to schedule a test drive to experience the vehicle firsthand.
How can I schedule a test drive?
You can schedule a test drive online, by phone, or by visiting our dealership.
What are the current promotions or special offers?
Visit our Specials page or contact us directly for the latest offers on new and pre-owned vehicles, service, and more.
What should I bring when purchasing a vehicle?
Please bring a valid driver's license, proof of insurance, and your form of payment. If you're trading in a vehicle, bring your title or lienholder information.
Do you offer online car purchasing?
Yes. Walser’s online tools let you browse inventory, calculate payments, apply for financing, and even complete your purchase online.
Do you take trade-ins?
Yes. We accept trade-ins and offer competitive appraisals on all makes and models.
Sales & Car Buying
What is the “One Person, One Price” policy?
It means you work with a single point of contact from start to finish and receive our best price upfront — no haggling, no pressure.
Why should I buy a vehicle from Walser Auto Campus?
We offer a transparent car-buying experience, a premium selection of luxury vehicles, and exceptional customer service from start to finish.
Do you offer any return policies on vehicles?
Yes. Our 3-day/300-mile return and exchange policy gives you peace of mind when purchasing your vehicle.
Can I negotiate the price of a vehicle?
No. Our vehicles are priced with our best price first — part of our commitment to a stress-free and transparent buying experience.
What kind of protection plans or warranties do you offer?
We offer extended service contracts, GAP protection, maintenance plans, and other vehicle protection products to fit your needs.
Service & Maintenance
Do you offer vehicle maintenance and repair services?
Yes. Our factory-trained technicians provide expert service and repairs for every brand we sell.
What services do you provide for my vehicle?
We offer oil changes, brake service, tire rotations, diagnostics, battery replacement, multi-point inspections, and more.
How can I schedule a service appointment?
You can book your appointment online, by phone, or through the dealership’s mobile app where available.
Do you offer certified OEM parts?
Yes. We only use genuine OEM parts to maintain the performance, safety, and integrity of your vehicle.
What’s included in your brake service?
Brake services typically include a full inspection, pad replacement, rotor resurfacing or replacement, and fluid check.
What does your battery service include?
Our technicians test your battery’s performance, inspect for corrosion, and replace it if necessary using OEM components.
What is covered under your dealership’s warranty for pre-owned vehicles?
Most of our pre-owned vehicles come with WalserCare — a complimentary powertrain warranty with roadside assistance.
Do you offer a shuttle service?
Yes. We offer shuttle service or loaner vehicles for qualifying service appointments for your convenience.
What is included in your multi-point inspection?
We inspect brakes, tires, fluid levels, filters, belts, battery, and more to ensure your vehicle’s performance and safety.
Why Buy from Walser Auto Campus
What makes Walser Auto Campus different from other dealerships?
We offer a simplified car-buying experience, upfront pricing, and a single dedicated salesperson throughout your visit.
Why is the “One Person, One Price” policy better than traditional methods?
It saves time, removes pressure, and provides a more personalized and trustworthy car-buying experience.
Can I return a car if I'm not satisfied?
Yes. Our 3-day/300-mile return policy lets you exchange or return your vehicle if it’s not the right fit.
Do you offer any customer perks?
Yes. From complimentary warranties to loaner vehicles and service valet, we offer perks that go beyond the purchase.
What are the advantages of buying certified pre-owned?
CPO vehicles offer extended warranties, rigorous inspections, and lower mileage — providing peace of mind at a lower cost.
Why choose Walser over competitors?
We combine a luxury experience with transparency, competitive pricing, and exceptional customer care every step of the way.
What kind of support do you offer after the sale?
From WalserCare to service follow-ups and online scheduling, we provide long-term support for every vehicle owner.
Financing & Payment
What are my financing options?
We offer traditional auto loans, lease programs, and special finance options tailored to your credit profile.
Do you offer leasing?
Yes. Leasing options are available across all our brands, with flexible terms and mileage allowances.
What types of credit do you accept?
We work with all types of credit — from excellent to challenged — and can help you explore the best options available.
Can I get pre-approved online?
Yes. You can get started with our secure online credit application to speed up your visit.
What’s the difference between buying and leasing?
Buying offers long-term ownership and flexibility, while leasing offers lower monthly payments and easy upgrades every few years.
What kind of down payment is required?
Down payments vary based on credit and vehicle price. Many programs offer low down payment options.
Do you offer special financing rates?
Yes. Many of our brand partners offer promotional rates on new and certified vehicles — ask about current offers.
Can I buy a car with a credit card?
We accept credit card payments for down payments up to a certain limit. Please contact us for details.
Still Have Questions?
Contact Walser Auto Campus — we’re here to help with anything from financing to service and beyond.
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